Our Welcome Desk is open to everyone during our regular hours. As a walk-in service available without an appointment, our team welcomes everyone and is ready to answer any questions. More than just a reception counter, we are here to listen, support, and connect you with the right resources. Drop by anytime during our working hours.
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Our team greets and orients people in
French, English, Arabic, Spanish, Portuguese,
Farsi, and Mandarin
helping around
Assisting with government forms and administrative paperwork, including updating addresses with Immigration (IRCC) and requesting document extensions for the Basis of Claim (BOC).
Verifying immigration status and supporting the replacement of lost or missing immigration documents.
Providing basic orientation on the refugee claim process and referring individuals to in-house workshops or specialized organizations when necessary.
Interpreting letters, forms, and official documents, and connecting people with government agencies and community resources.
We document challenges through applied research and program evaluation, turning field insights into informed advocacy.
If you are in immediate threat, danger, or experiencing any form of medical emergency, call 911. Some crisis hotlines are also available 24/7 for anyone experiencing any form of emotional crisis. Below we included a list of health, wellness, and crisis resources you can seek:
