Our Front Desk is open to everyone during our regular hours. As a walk-in service available without an appointment, our team welcomes everyone and is ready to answer any questions. More than just a reception counter, we are here to listen, support, and connect you with the right resources.
We support around
Our team greets and orients people in
(French, English, Arabic, Spanish)
Assisting with government forms and administrative paperwork, including updating addresses with Immigration, Refugee and Citizenship Canada (IRCC) and requesting document extensions for the Basis of Claim (BOC).
Verifying immigration status and supporting the replacement
of lost or missing immigration documents.
Providing basic orientation on the refugee claim process and referring individuals to in-house workshops or specialized organizations when necessary.
Interpreting letters, forms, and official documents, and connecting people with government agencies and community resources.
If you are in immediate threat, danger, or experiencing any form of medical emergency, call 911. Some crisis hotlines are also available 24/7 for anyone experiencing any form of emotional crisis.
Below is a list of community resources for your reference:
