Frequently Asked Questions

FAQ

MISSION & STRUCTURE

What is The Refugee Centre's main mission?

The Refugee Centre's main mission is to create long-lasting, self-sustainable, and creative solutions to refugee integration. You can read more about our aims and objectives and how we work to fulfill them here.

How is The Refugee Centre structured?

The Refugee Centre has a core organizational team, a legal team and a consistently growing team of interns and volunteers. You can meet our passionate and dedicated employees here.

Where can I find The Refugee Centre's financial information?

We have compiled our financial information in two different formats, both of which can be found here:

Annual Report 2021
Annual Budget 2021

Is The Refugee Centre a 501c3?

The Refugee Centre is a registered non-profit organization and not a charity therefore we are not a 501c3.

Do you provide tax receipts?

Since we are not a 501c3, we are unfortunately unable to provide tax receipts for the donations that we receive.

Legal

How can I claim refuge in Canada?

There are three (3) ways to claim refugee status in Canada. First, you will have to register with the United Nations High Commission for Refugees (UNHCR) office in your country. They will register you and will be able to help you in your resettlement, if possible. Second, you can get a tourist visa in your country at the Canadian embassy to be able to travel to Canada. Once you land in Canada, you can claim refuge at the border, in the airport. Third, you can get privately sponsored by a group of Canadian citizens in Canada. They will pay for your resettlement if your case is accepted by the Canadian government.

Can you help us get to Canada?

Unfortunately, we do not help asylum seekers and refugees get to Canada. We only provide services to those who are already in Montreal, Canada.

What is the waiting time to get an answer about my refugee status?

According to the Immigration and Refugee Board, the wait time can go up to 21 months.

What is the CSQ? PR?

The Quebec Selection Certificate (certificat de sélection du Québec), or CSQ, is a document issued by the Ministry of Immigration, Diversity, and Inclusion declaring that the holder has been selected to settle in Quebec. With a CSQ, the applicant can apply for Canadian permanent residence. This document is not a permanent residence visa. The CSQ is valid for 24 months or until Immigration, Refugees and Citizenship Canada (IRCC) makes a decision on a Canadian permanent residence application. For more information and to apply, consult this page.

A permanent resident is someone who has been given permanent resident status by immigrating to Canada, but is not a Canadian citizen. Permanent residents are citizens of other countries. A person in Canada temporarily, like a student or foreign worker, is not a permanent resident. Refugees who are resettled from overseas become permanent residents through the Government-Assisted Refugee Program or the Private Sponsorship of Refugees Program.

Someone who makes a refugee claim in Canada does not become a permanent resident at that time. To become one, the Immigration and Refugee Board must first approve their claim. Then, they must apply for and get permanent resident status. For more information and to apply, consult this page.  

What is the Safe Third Country Agreement?

The Safe Third Country Agreement between Canada and the United States (U.S.) is part of the U.S.–Canada Smart Border Action Plan. Since 2004, under the Agreement, refugee claimants are required to request refugee protection in the first safe country they arrive in, unless they qualify for an exception to the Agreement. This Agreement applies to refugees claims made at the Canada-U.S. land border crossings, by train or at airports.This means that you must claim refuge in Canada if you arrive in Canada first, or in the U.S. if you arrive there first. This also means that if the U.S. has rejected your request for refugee protection, you cannot claim refuge in Canada. However, there is a loophole. Irregular crossings are not included in the Agreement. This is why we are seeing many asylum seekers crossing Canada from the U.S., in between official ports of entry.

Academic

Do you have French, English, IELTS classes?

Yes, we offer French, English and IELTS classes. In addition to these, we also have English and French conversation circles. You can find more details about the classes on this page.

Who can sign up for classes and what are the fees?

Our classes are for refugees, asylum seekers, students at Concordia University and new immigrants. If you correspond to one of the above, there is only a deposit to pay at the beginning of classes that you will get back if you attend all classes. If you do not correspond to one of the status above, there is a fee of 50$ to attend some of the classes. You can have more information on this page.

I want to apply to university. What do I do?

We can help you with that. You will need to book an appointment here. One of our personnel will contact you by email or by phone as soon as possible to set up a meeting and discuss your situation.

How can I get a bursary?

To apply to a bursary, you will need to fill out some forms and send us a few documents by email. Consult this page for more details about the steps to take and to access the forms. Please note that our bursaries are reserved to refugees living in Montreal and who are applying to Concordia University. If you have any questions, feel free to contact us at info@therefugeecentre.org.

Do you do an evaluation of foreign diplomas?

No, but we can help you in finding where you can do so. In order to help you, you will have to book an appointment with us. To book an appointment with an academic adviser, click here.

Can asylum seekers sign up for classes?

Asylum seekers can definitely sign up to any of our classes. There is a deposit to pay at the beginning of classes that you will get back if you attend all classes.

Resettlement

We need a shelter/housing. What can we do?

Unfortunately, we do not offer housing services yet. You can contact PRAIDA or La Maisonnée for housing related questions.

I need furniture. Where can I find some?

Unfortunately, we do not offer housing services yet. You can contact PRAIDA, La Maisonnée or MADA for questions related to furniture.

I need clothes. Where can I find some?

Unfortunately, we do not offer housing services yet. You can contact PRAIDA, YWCA, Renaissance, Village des Valeurs and Salvation Army.

Help, Volunteer &Donate

I want to get involved with you.

You can sign up to our mailing list to get the latest news about our activities. You can also join our team by becoming a board member. You can check our current internships vacancies here. Please contact info@therefugeecentre.org if you are interested in volunteering.

I have clothes, furnitures, books to donate. Can I give them to you?

Unfortunately, we do not accept clothes and furnitures as donations, since we do not provide housing services as of now. You can contact the Salvation Army, YWCA or Renaissance for these kinds of donations. However, we do accept school books as donations, to give to refugees who are going back to school. Please contact info@therefugeecentre.org.

Collaboration, Sponsorship & Partnership

I represent a company, we have opportunities. How can we collaborate?

We are always looking for new collaboration opportunities with community members! There are a few ways to collaborate. First, we can collaborate on one of our events. We can discuss partnership or sponsorship possibilities for our fundraiser, hackathon and other community events. Second, we could work together on one of our classes or workshops. As a partner or a sponsor, you could help us offer one of our language classes, our employability workshops or our coding bootcamp. For further details, you can send an email to info@therefugeecentre.org.

I work for an NGO. How can we collaborate?

We are always looking for new collaboration opportunities with our fellow community organizations. There are many ways we can collaborate, be it through the organization of an event, a workshop or a class. To discuss how we can collaborate, please contact outreach@therefugeecentre.org.

Employment

I am looking for a job.

We can certainly help you in your job search. There are a few ways we can help you. First, you can sign up to our employability training program, that will help you understand the job market in Montreal and create a CV. Second, you can fill out this form in order to get an appointment with one of our personnel in this field.

Do I need a work permit to work in Canada?

If you are an asylum seeker in Canada, you will need a work permit in order to hold a job. If you are not sure if you need one, consult this website.

There are two types of work permits. First, there is the employer-specific work permit, which allows you to work according to the conditions listed on your work permit. These conditions include the name of the employer you will work for, the duration of your employment and the location of your workplace.

The second type is the open work permit. This permit allows you to work for almost any employer in Canada. You can consult this website to verify your eligibility for an open work permit. If you are unsure about the kind of work permit you need, you can answer a few questions here to find out.

How do I apply for a work permit?

You can apply for a work permit online or by mail. To learn how to apply, you can consult this website and follow all of the steps. As easy as that!

I would like to work for you.

You can check our current job vacancies here.

Do you help with CV building?

Since we are not a 501c3, we are unfortunately unable to provide tax receipts for the donations that we receive.

Do you help entrepreneurs?

We do help entrepreneurs understand the market in Montreal and build their own businesses. We are partners with the social innovation catalyst DevBloc, which helps entrepreneurs like you get started in Canada. For more information about DevBloc and to book an appointment to discuss your situation, visit this page.

Mental Health

What is mental health? Why is it important?

Mental health is one’s psychosocial state and overall sense of wellbeing. It is equally  important to physical health, yet often not given the same amount of time and energy.  Someone with good mental health would seldom experience stress, anxiety,  depression, or other negative thought patterns or distress. Mental health should not  negatively impact one’s everyday life. However, mental health can go up and down  depending on your situation and state of mind. It is important to take care of our mental  health because it can impact our productivity, our relationships, and our overall quality of life.

What can I expect at an Individual Wellness Support session?

At an individual wellness support session, expect an open and safe environment where  you can talk freely about your mental wellbeing and any challenges you may be having.  Staff will not treat or diagnose you - we are simply here to listen, provide strategies to  help with common challenges, and connect you to professionals if you wish.

What simple things can I do to improve my mental health?

Practicing self-care is one of the best things you can do for your mental health. Ensure  you are sleeping enough, eating well, and setting boundaries between your work life, family life, and personal life. Develop a strong support circle and do not be afraid to  reach out for help. Examples of simple things you can do to help your mental health could be taking a walk in nature, exercise, meditation, journal, baking, or reaching out to a friend.

How do I know if I need professional support?

If you find yourself struggling in your day to day life because of stress, anxiety, sadness, isolation, feelings of being overwhelmed or fearful, then you might need professional support. If you feel as though your mental health is impacting your day-to-day life, and you are periodically in periods of crisis or distress, then it is better to reach out for support and speak to someone rather than waiting for things to get worse.

Media

I would like to interview you or your members.

It would be our pleasure to meet you. Please send us an email to info@therefugeecentre.org, explaining who you are, your mission, and the reason you would like to meet us. We will discuss how we can collaborate.

Is it possible to cover one of your events?

We would love to have you in one of our events. Please send us an email to info@therefugeecentre.org, explaining who you are, your mission, and the reason you would like to meet us. We will discuss how we can collaborate.

Appointments

I would like to have an appointment with someone about for academic orientation.

To book an appointment with an academic adviser, click here. Be sure to present yourself at the date and time you signed up for.

I would like to have an appointment with someone about for employment orientation.

To book an appointment to discuss employment orientation, click here. Be sure to present yourself at the date and time you signed up for.

Fee Levy

Centre Activities & Services

Do you have any workshops, training session?

We offer programming workshops in partnership with DevBloc. For information about the workshops and schedule, you can consult this website. We also offer an employability training program, which will help participants understand the job market in Montreal, develop new skills and build their CV. For information about the program and schedule, you can consult this page.

What are some of your events?

We host different events throughout the year. In the summer, we hold our annual fundraiser, which is 3 on 3 basketball tournaments. In autumn, we hold a hackathon that is focused on hacking social causes. For instance, last year we collaborated with UNHCR Canada to host our hackathon. During wintertime, we host a career fair in Concordia’s EV atrium.

How can we contribute to these events?

There are many ways to contribute to these events. First, you can team up with your friends and sign up a team to our basketball tournaments or our hackathon. Second, you can become a sponsor by providing material or monetary support to these events. Third, you can become our partner and organize events with us. For more information about ways to contribute to our events, you can email outreach@therefugeecentre.org.